FAQs

Welcome to our Frequently Asked Questions (FAQs) section. Below, you will find answers to some of the most common inquiries about our website and services. Should you require further assistance or have additional questions, please feel free to contact us at service@poppymerch.com.

1. How do I place an order?
   To place an order, simply browse our website, select the desired items, and proceed to the checkout page. Enter your shipping and payment details as prompted, then review and confirm your order.
2. What payment methods are accepted?
   We accept a variety of payment methods, including the major credit cards: Visa, Mastercard, and American Express. You can select your preferred payment method at checkout.
3. How can I track my order?
   After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package either on our website or through the shipping carrier’s site.
4. What is your return policy?
   For information regarding returns, exchanges, and refunds, please refer to our Refund Policy. If you have any questions or require assistance with a return, feel free to contact us.
5. Do you offer international shipping?
   Yes, we offer international shipping to selected countries. Shipping costs and delivery times may vary based on your location. You can check available shipping options and fees at checkout by entering your shipping address.
6. How can I contact customer support?
   You can reach our customer support team via email at service@poppymerch.com. We aim to respond to all inquiries within [number] business days.
7. Is my personal information secure?
   We prioritize the security of your personal information. Our website utilizes industry-standard encryption technology to protect your data during transmission. For further details, please refer to our Privacy Policy.
8. Can I cancel or modify my order?
   Once an order is placed, it may not be possible to modify or cancel it. However, if you need assistance, please contact us as soon as possible, and we will do our best to accommodate your request.
9. Do you offer gift wrapping services?
   At this time, we do not provide gift wrapping services. However, we are happy to include a personalized message with your order upon request.
10. How can I stay updated on promotions and new arrivals?
    To receive updates on promotions, new arrivals, and exclusive offers, we invite you to subscribe to our newsletter. Simply enter your email address in the subscription box at the bottom of our website.
11. What should I do if an item I want is out of stock?
    If an item is currently out of stock, you can sign up to receive an email notification when it becomes available again. Simply click the “Notify Me” button on the product page and enter your email address.
12. Do you offer discounts for bulk orders?
    Yes, we offer bulk order discounts depending on the quantity and items purchased. For more details on bulk pricing, please contact us.

We trust this FAQ section has addressed your inquiries. Should you have any further questions or require additional assistance, please do not hesitate to contact us at service@poppymerch.com. Our team is here to assist you!